Customer Support Information

Order Online
Shop online for 24-hour convenience in selecting your Prom favors, invitations, decorations and accessories. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Complete the proper order form(s) found in the catalog. Be sure to fill in your Priority Code Number found on the back cover. If you are ordering imprinted items, please include an 81/2" x 11" sheet of paper showing a sketch of your custom design and layout (Note: We prefer to receive your artwork electronically). Have the order authorized by your principal or faculty advisor. If you are using a purchase order, be sure to include the following: 1) Catalog order form with complete item and imprint information and 2) Complete and correct contact name, phone number and email address. Send your completed order form and payment information to: P.O. Box 64784, St. Paul, MN 55164.

Download Order Forms:

• General Order Form
• Favors Order Form
• Tickets Order Form
• Invitations Order Form
• Napkins and Place Cards Order Form
• General Information

Order By Phone
Complete the proper order form(s) found in this catalog and have them ready when you call to place your order. To avoid duplicate orders, DO NOT MAIL OR FAX THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member at the time the order is placed.
Telephone: 1-800-328-5393

Note: Orders that include original artwork ($25 charge) may be placed by phone only if you have Internet access to email your artwork to us. When you call, you will receive a seven-digit confirmation number. email your original artwork to artwork@promnite.com. In the subject line of the email, type your confirmation number. DO NOT include any other information in the subject line.
Memory book orders may be placed by phone. After you order, please email the numbered inside pages to us at the address listed above. Include your seven-digit order number in the subject line of your email. Production time starts after we receive your inside pages.

Order By Fax
Complete the proper order form(s) in this catalog. Fax to 651-426-2978. To avoid duplication, DO NOT MAIL THE FORM IF YOU FAX YOUR ORDER. Note: Orders that require original artwork cannot be faxed.

New! Order By email
We now offer an easy email ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to orders@promnite.com.

Imprinted Items
Production time for most imprinted items is 7-15 school days. When ordering, please provide the exact date of your event. Allow specified production time plus shipping time. Cancellations or changes on imprinted orders cannot be accepted once production has started.

Payment
Payment is due 30 days from date of invoice. A finance charge of 11/2% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Prom Nite. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).

Information & Prices
The prices stated in our catalog and on our website are effective from December 1, 2010 - December 31, 2011. Merchandise ordered from outdated catalogs will be invoiced at current prices. We make every effort to ensure that all information in our catalog and on our website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

Buy Today! Pay Tomorrow!
All mail-in orders will be acknowledged. We will ship open account to any school if the order is signed by the principal or a faculty member. We accept Visa, MasterCard, American Express and Discover cards.

Rush Production
Rush production charges are as follows: imprinted items--$50 for first line item; $10 per each additional line item; paper products (invitations, memory books, tickets, napkins, etc.)--$15; unimprinted items--Please call us at
1-800-896-9230 for a quote.

Fewer Than Minimum Orders
If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.

Delivery
Open and inspect all merchandise as soon as it arrives. Immediately report any shortages or items that have been damaged in shipping to our Customer Care Center toll-free at 1-800-962-8006.

Effective Dates
Prices listed in the catalog and online are effective December 1, 2010 - December 31, 2012.

Imprint Resources
Click on the links below to see all of the artwork available to print on many of our products. To use one of the designs, choose your product and select a design from the drop-down menu. Want to use your own artwork? No problem! Simply choose your product and upload your artwork. (A $25 charge will be applied.)

Logos
The display of any design or logo in our catalog or on our website is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced with out the authorization of the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained all required consents or authorizations from the owner(s) to print such material.
Click on the links below to see all of the artwork available to print on many of our products. To use one of the designs, choose your product and select a design from the drop-down menu. Want to use your own artwork? No problem! Simply choose your product and upload your artwork. (A $25 charge will be applied.)

• Imprint Designs
• Print Magic Background Designs
• Typestyles

Guidelines for Original Artwork

To provide you with the best possible imprinted products, submit original art or photos by email to artwork@promnite.com after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.

• Accepted File Formats for Original Artwork: EPS, PDF, Adobe Photoshop PDF or TIFF format, Adobe CS4 or earlier Illustrator(AI) or In-Design(ID)
• Please convert text to outlines or curves if possible.
• Photos should be largest size and highest resolution possible; 5x7 for smaller items; 8x10 for larger items.
• Photos and large files must be compressed to a ZIP file before sending.
• Office programs must be saved as PDF. Faxed artwork is not acceptable.
• Please keep email file size under 10MB. If over this size, compress folder or file into a ZIP or SIT file.

Returns
Merchandise must be returned within 30 days of receipt of order. A Return Form (download pdf) must be included with the returned item. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to obtain credit. Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.

Customer Service
Please call our Customer Care Center at toll-free 1-800-962-8006 with any questions you have regarding the products featured in our catalog or on our website.

Shipping
We will gladly ship to APO/FPO addresses. Please note that, due to the regulations imposed by shipping carriers, we are not able to ship our wire structures (found on page 297-311) to these addresses. We apologize for any inconvenience this might cause. Orders are shipped via UPS ground service whenever possible; large orders may be sent by truck. UPS can reach most delivery points in the 48 adjoining United States within one to two weeks; truck shipments may take two to three weeks. If your order must be sent via air to meet your event date, you will be billed on the invoice. We strive to ship all our themes and kits within 48 hours of the receipt of your order; please allow up to five school days for arrival. Due to the heavy and bulky nature of our themes and kits, there will be an additional shipping charge equal to 5% of the total price of the theme or kit. Extra shipping charges may be applied for residential delivery, increased fuel service charges, and remote area surcharges in accordance with UPS ground service standard rate premiums.

The following prices are for ground shipments within the continental United States. Charges for shipments outside this area will be billed on the invoice. Freight policies and charges are subject to change without notice.

Same Day Shipping
Some of our stock items can be shipped the same day you order if you place your order by 2:00 EST. Same Day Shipping applies to stock items only and does not apply to imprinted items, themes, decorating kits, banners, international orders, back orders or credit card declines.