Customer Support

Prom Nite Custer ServiceThe Prom Nite Promise

We want you to be thrilled with your Prom Nite experience.
If you are not 100% satisfied with our products or service, please give us a call and let us know. We will do whatever it takes to make it right.

Have Questions? Contact Us Now
Call Email Chat
1-800-328-5393
Weekdays 7a-5:00p CST
help@promnite.com
About Us

- The Prom Nite Promise -

The Prom Professionals from Prom Nite not only 100% guarantee satisfaction, quality and service, but also provide timeless yet innovative products which encapsulate the treasured moments a Prom brings and helps the memories of Prom night stay alive for years to come.

Promnite.com

PO Box 64784
St. Paul, MN 55164-0784

Customer Support Information

Order Online
Shop online for 24-hour convenience in selecting your Prom favors, invitations, decorations and accessories. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Complete the proper order form(s) found in the catalog. Be sure to fill in your Priority Code Number found on the back cover. If you are ordering imprinted items, please include an 81/2" x 11" sheet of paper showing a sketch of your custom design and layout (Note: We prefer to receive your artwork electronically). Have the order authorized by your principal or faculty advisor. If you are using a purchase order, be sure to include the following: 1) Catalog order form with complete item and imprint information and 2) Complete and correct contact name, phone number and email address. Send your completed order form and payment information to: P.O. Box 64784, St. Paul, MN 55164.

Download Order Forms:

Order By Phone
Complete the proper order form(s) found in this catalog and have them ready when you call to place your order. To avoid duplicate orders, DO NOT MAIL OR FAX THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member at the time the order is placed.
Telephone: 1-800-328-5393

Note: Orders that include original artwork ($25 charge) may be placed by phone only if you have Internet access to email your artwork to us. When you call, you will receive a seven-digit confirmation number. email your original artwork to artwork@promnite.com. In the subject line of the email, type your confirmation number. DO NOT include any other information in the subject line.
Memory book orders may be placed by phone. After you order, please email the numbered inside pages to us at the address listed above. Include your seven-digit order number in the subject line of your email. Production time starts after we receive your inside pages.

Order By Fax
Complete the proper order form(s) in this catalog. Fax to 651-426-2978. To avoid duplication, DO NOT MAIL THE FORM IF YOU FAX YOUR ORDER. Note: Orders that require original artwork cannot be faxed.

General Information

Ordering Custom Products
Custom products can be ordered using any of our 5 easy ordering methods. When ordering online, select your design, typestyle, imprint color and layout on the product page. When ordering from the catalog, fill out the Custom Order Form, completing the 4 easy steps as directed. Be sure to include an item number, design number, typestyle number, imprint color, layout number and clearly typed or printed imprint text.

Imprint Resources
Click on the links below to see all of the artwork available to print on many of our products. To use one of the designs, choose your product and select a design from the drop-down menu.
Want to use your own artwork? No problem! Simply choose your product and upload your artwork.
(A $25 charge will be applied.)

Ordering Products With Original Art or Photos
To provide you with the best possible imprinted products, submit original art or photos by e-mail to artwork@promnite.com after you have placed your order. Please provide only your 7-digit order number in the subject line.  There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.
 
Accepted File Formats for Original Artwork:

  • EPS, PDF, Adobe Photoshop PDF or TIFF format, Adobe CS4 or earlier Illustrator(AI) or In-Design(ID)
  • Please convert text to outlines or curves if possible.
  • Photos should be largest size and highest resolution possible; 5x7 for smaller items; 8x10 for larger items.
  • Photos and large files must be compressed to a ZIP file before sending.
  • Office programs must be saved as PDF.  Faxed artwork is not acceptable.
  • Please keep e-mail file size under 10MB. If over this size, compress folder or file into a ZIP or SIT file.

Ordering Personalized Products
Personalized products can be ordered by any of our 5 easy ordering methods. Once your order has been placed, we will send you an email with a link where you can enter your list of names. Please provide us with a valid email address that will not block our attempt to finalize your order. If you do not have enough names to meet the minimum order, the rest may be printed with a custom imprint. Invoicing After your order has been shipped, you will receive an invoice. Please pay amount due within 30 days.

Payment Options

  1. Open Account
    We will ship open account to schools providing the order has been signed by the principal, faculty member or other authorized adult. Terms are net 30 days. A 1½% monthly carrying charge (18% annual rate) will be added to past due balances. A $15 service charge will be applied to any returned check. Credit balances not claimed or used in 90 days of invoicing become the property of Prom Nite.
  2. Credit Card
    We accept VISA, MasterCard, Discover and American Express.
  3. E-Check
    Call us to pay with an electronic check.
  4. Purchase Orders
    Purchase Order payments must be accompanied by a completed Order Form, including item and imprint information and contact name, phone and e-mail. You may also scan your catalog order form or purchase order and email it to orders@promnite.com. Note: Do not mail the order form or purchase order to us if you phone in the order or order online. This will result in a duplicate shipment.

Download our W9

Production Time
Production time varies and is usually stated for each item. Themes and kits are 5 school days unless otherwise noted. Please allow for production and shipping time starting when your order is received by us. Our production schedule sometimes allows us to ship orders in less time than stated. Call toll-free 1-800-338-3346 for information on rush service.

Returns
Merchandise must be returned within 30 days of receipt of order. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to receive credit.

Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.

Return Form (pdf)

Shipping Orders
Orders are shipped UPS ground service whenever possible. Please allow six business days for shipping within the contiguous U.S. Orders over 100 lbs. may be sent via truck. Shipping by truck may take 7-10 business days. If your order must be sent by air to make your need date, you will be billed the expedited shipping cost. All shipping charges will be billed on your invoice. See below for shipping charges. Extra shipping charges may be applied for residential delivery, increased fuel service charges and remote area surcharges in accordance with UPS ground service standard rate premiums. Due to the heavy and bulky nature of our theme kits, wire structures, centerpieces, and separates an additional shipping charge equal to 10% of the total price of the theme or kit will be added to your order. Orders less than $15 will incur a $3 small order handling fee.

$ Amount of Order Shipping Charge
$0.01 - 15.00 $7.95
$15.01 - 25.00 $10.95
$25.01 - 50.00 $13.95
$50.01 - 75.00 $16.95
$75.01 - 100.00 $21.95
$100.01 - 150.00 $27.95
$150.01 - 200.00 $29.95
$200.01 - 250.00 $37.95
$250.01 - 300.00 $44.95
$300.01 - 400.00 $49.95
$400.01 - 500.00 $54.95
Each additional $100.00 $13.95


Same Day Shipping
To serve you better, we’ve extended our Same Day Shipping cutoff time. Your order will ship the same day when you place your order by 2:00 pm EST! This does not apply to imprinted items, banners, themes, decorating kits, international orders, back orders and credit card declines.