Weekdays 7am-6:30pm CST
We want you to be thrilled with your Prom Nite experience. If you are not 100% satisfied with our products or service, please give us a call and let us know. We will do whatever it takes to make it right.
At Prom Nite, we do our best to keep our site updated with the latest and most current product information.
Cancellations or changes on imprinted orders cannot be accepted once production has started.
We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.
Yes, there is a $25.00 art fee for original designs.
If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
Yes! Choose as many imprinted favors and invitation samples as you want (up to $20 total) and we will send them to you for FREE!Please Note: A $5 shipping fee will be added to all sample orders. Sample orders exceeding $20 will be billed the difference. Available on quantity priced items only. Free Sample Program Details
Please Note: A $5 shipping fee will be added to all sample orders. Sample orders exceeding $20 will be billed the difference. Available on quantity priced items only.
Payment is due 30 days from date of invoice. A finance charge of 11/2% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Prom Nite. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).
Yes! We now offer an easy email ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to orders@promnite.com.
The Idea Center is our exciting new blog! Check back often to find great ideas for Prom planning, fundraising and more! Leave comments and see what other Prom Advisors and students have to say about Prom.
A Wish List is an easy way to save the products you are interested in so they can be purchased later. Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List link at the top of our website and move your saved products to the shopping cart.
A Mini Cart keeps you updated on the status of your shopping cart while you continue shop. Instead of returning to your shopping cart, easily view the Mini Cart from anywhere on our website.
Merchandise must be returned within 30 days of receipt of order. A Return Form (download pdf) must be included with the returned item. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to obtain credit. Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.
To provide you with the best possible imprinted products, submit original art or photos by email to artwork@promnite.com after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.
No, we do not accept cash on delivery.
We take great care in packaging your order. However, due to the fragile nature of an item, breakage can occur during shipping. We will replace any broken item free of charge or credit your account for the amount of broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-962-8006.
Production times vary. Please check the production time listed below each item.
To check your order online, just click on the Check Your Order linnk at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1-800-962-8006.
Prom Nite charges for shipping. Orders are shipped UPS ground service when possible. Shipping charges will be added to your invoice.