Return Policy

The Prom Nite Promise
We offer a 100% satisfaction guarantee on our products and our prices. We stand behind the quality of our products and strive to give you the service you deserve. If within 30 days of your purchase, you find a lower price in another current catalog, we will refund the difference plus an additional 10%.

Professionals at Your Fingertips

Our Prom Professionals are available to answer all of your questions and offer the best advice on how to create a spectacular evening. Just call 1-800-962-8006.

Rturn Policy

Our Prom Professionals are available to answer all of your questions and offer the best advice on how to create a spectacular evening. Just call 1-800-962-8006.

Return Policy Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Returned shipping is the responsibility of the sender. Product received without a Return Authorization or non-returnable items with or without a Return Authorization Number will become property of Prom Nite and no refund will be given. Imprinted items are non-returnable. Contact us to request a Return Authorization. Please give specific reasons for your return, the items(s) you are returning and your order number. Expect your Return Authorization within 48 hours. NOTE: Authorization is required to obtain credit.