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Customer Support

Order Online

Shop online for 24-hour convenience in selecting your Prom favors, decorations, and accessories. Place your selections in the shopping basket until you are ready to check out. Then, complete your billing information and submit your order.

Order By Mail

Complete the order form(s). Be sure to fill in your Priority Code Number found on the back cover of your catalog. Have the order authorized by your school principal or faculty advisor. If you are using a purchase order, please include the following: 1) order form with complete item information and 2) complete and correct contact name, phone number, and email address. Send your completed order form and payment information to:
P.O. Box 64784, St. Paul, MN 55164

Download Order Forms

Order By Phone

Complete the order form(s) and have it ready when you call to place your order. To avoid duplicate orders, DO NOT MAIL OR FAX THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked CONFIRMATION OF PHONE ORDER - DO NOT DUPLICATE in large bold letters. Phone orders placed by students must be authorized by the principal or faculty member at the time the order is placed.

Telephone: 1-800-328-5393

Order By Fax

Complete the order form(s). Fax to 651-426-2978. To avoid duplication of your order, DO NOT MAIL THE ORDER FORM(S) IF YOU FAX YOUR ORDER.

General Information

Payment Options

  1. Open Account

    We will ship open account to schools if the order has been signed by the principal, faculty member, or other authorized adult. Terms are net 30 days. A 1 1/2% monthly carrying charge (18% annual rate) will be added to past due balances. A $15 service charge will be applied to any returned check. Credit balances not claimed or used in 90 days of invoicing become the property of Prom Nite.

  2. Credit Card

    We accept VISA, MasterCard, Discover and American Express.

  3. Purchase Order

    Purchase Order payments must be accompanied by a completed order form, including item information and contact name, phone, and e-mail address. You may also scan your order form or purchase order and email it to service@promnite.com. NOTE: Do not mail the order form or purchase order to us if you order by phone or online. This will result in a duplicate shipment.

Production Time

All in-stock products will ship the same day if ordered by 1:00pm, EST. Orders received after 1:00pm will ship the next day. We will accept back orders if items are not in stock and will ship as soon as possible.

Returns

Merchandise must be returned within 30 days of receipt of order. Products must be returned in good, usable condition, and in original packaging. If an item is defective or damaged, please call us to evaluate all the options for an exchange or full refund. All returns* are subject to a 15% restocking fee. Due to health concerns, wearables, headwear, and food items cannot be returned. Other non-returnable items include: glow products and seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. NOTE: A return form must be included with returned item(s) to receive credit. Products returned without a return form may not be accepted. If returned products are not accepted, no refund or exchange will be granted. Return shipping cost is the responsibility of the sender.

Return Form (PDF)

Exchanges

The restocking fee will not apply to returns resulting in immediate exchanges for items of equal or greater value. Please contact our Customer Care Center to begin the exchange process.

Shipping Orders

FREE shipping every day, all the time, on everything! Orders are shipped UPS ground service whenever possible. Please allow six business days for shipping within the contiguous USA. Orders over 100 lbs. may be sent via truck. Shipping by truck may take 7-10 business days. If your order must be sent by air to meet your need date, you will be billed the expedited shipping cost. All shipping charges will be billed on your invoice. Extra charges will be applied to orders shipped to AK and HI and may be applied for residential delivery, increased fuel charges, and remote area surcharges in accordance with UPS ground service standard rate premiums.

Same Day Shipping

To serve you better, we’ve extended our Same Day Shipping cutoff time. Your order will ship the same day when you place the order by 1:00pm, EST. This does not apply to international orders, back orders, and credit card declines.

About Us

- The Prom Nite Promise - The Prom Professionals at Prom Nite not only guarantee 100% satisfaction, quality, and service, but also provide timeless, yet innovative, products that encapsulate the treasured moments a Prom brings and help the memories of Prom night stay alive for years to come.

Frequently Asked Questions