At Prom Nite, we do our best to keep our site updated with the latest and most current product information.
Cancellations or changes on imprinted orders cannot be accepted once production has started.
We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.
Yes, there is a $25.00 art fee for original designs.
If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
Please Note: A $5 shipping fee will be added to all sample orders. Sample orders exceeding $20 will be billed the difference. Available on quantity priced items only.
We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase
2.) I have been charged sales tax, but we are tax exempt.
We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.
3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?
You can submit your forms to firstname.lastname@example.org or fax them to 800-210-4423 to the attention of: Tax Department. Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.
Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.
4.) What forms are accepted to make my account exempt from sales tax?
For Profit Organizations
Note: If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.
Nonprofit Exempt Organizations/Government Entities/Schools:
Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.
Payment is due 30 days from date of invoice. A finance charge of 11/2% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Prom Nite. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).
We now offer an easy email ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to email@example.com.
The Idea Center is our exciting new blog! Check back often to find great ideas for Prom planning, fundraising and more! Leave comments and see what other Prom Advisors and students have to say about Prom.
A Wish List is an easy way to save the products you are interested in so they can be purchased later. Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List link at the top of our website and move your saved products to the shopping cart.
Merchandise must be returned within 30 days of receipt of order. A Return Form (download pdf) must be included with the returned item. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to obtain credit. Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.
To provide you with the best possible imprinted products, submit original art or photos by email to firstname.lastname@example.org after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.
No, we do not accept cash on delivery.
Prom Nite charges for shipping. Extra charges will be applied to orders shipped to AK and HI. Shipping charges will be added to your invoice.
*Themes will incur a 10% shipping premium.