At Prom Nite, we do our best to keep our site updated with the latest and most current product information.
We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.
If you need a quantity that is fewer than the minimum specified, please contact us at 1-800-328-5393.
We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase
2.) I have been charged sales tax, but we are tax exempt.
We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.
3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?
You can submit your forms to firstname.lastname@example.org or fax them to 800-210-4423 to the attention of: Tax Department. Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.
Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.
4.) What forms are accepted to make my account exempt from sales tax?
For Profit Organizations
Note: If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.
Nonprofit Exempt Organizations/Government Entities/Schools:
Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.
Payment is due 30 days from date of invoice. A finance charge of 1.5% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Prom Nite. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).
We now offer an easy email ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to email@example.com.
The Idea Center is our exciting new blog! Check back often to find great ideas for Prom planning, fundraising and more! Leave comments and see what other Prom Advisors and students have to say about Prom.
Merchandise must be returned within 30 days of receipt of order. A Return Form (download pdf) must be included with the returned item. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes and headwear items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. NOTE: A Return Form must be included with returned item to obtain credit. Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Prom Nite.
No, we do not accept cash on delivery.
All in-stock products will ship the same day if ordered by 1:00pm, EST. Orders received after 1:00pm will ship the next day. We will accept back orders if items are not in stock and will ship as soon as possible. Orders are shipped UPS ground service whenever possible. Please allow six business days for shipping within the contiguous USA. Orders over 100 lbs. may be sent via truck. Shipping by truck may take 7-10 business days. If your order must be sent by air to meet your need date, you will be billed the expedited shipping cost. We have Next Day and 2nd Day Air shipping services available.
Prom Nite ships all standard ground shipments for FREE! Extra charges will only be applied for 2nd Day or Next Day Air shipments.